The Rise of Customer Experience Design Affects Ad Agencies
According to a 2016 SGIA Industry Survey Report, 15.6 percent of graphics producers rated ad agencies as their top declining market. In contrast, the four biggest growth markets were interior decorators/designers (55.7 percent), health care institutions (55.6 percent), environmental graphics (53.5 percent) and hospitality services (46.6 percent). In my opinion, the decline of ad agencies as growth customers reflects three interrelated trends: …